Experience that delivers results.
Kelly Harper, Managing Director
With a 20+ year track record of scaling businesses and optimizing operations across diverse industries, Mr. Harper brings a unique combination of strategic vision, practiced leadership and tactical execution to every engagement.
Core principals
Data-Driven Decisions
Measure what matters and use insights to drive action.
Practical Implementation
Implement real-world solutions that work in your specific context.
People-Centered Change
Balance operational excellence with customer needs and organizational health.
Sustainable Results
Build capabilities that continue delivering value after our engagement ends.
Experience that delivers results.
Education & Training
M.S. & B.S. in Mechanical Engineering from Massachusetts Institute of Technology (MIT)
Former Naval Officer with extensive leadership and stress-management experience
Expertise in creative problem solving, data-driven planning, decision making frameworks, and financial modeling
Background
E-commerce
Scaled a complex, vertically integrated e-commerce business unit from $22M to $50M+, improving operating margins from under 2% to nearly 20% while maintaining outstanding customer and employee experiences.
Retail & consumer product
Built and successfully exited a multi-million dollar retail operation from a modest five-figure initial investment, returning over 25x MOIC, 43% IRR.
Provided executive and frontline leadership for growth strategy development, people ops, purchasing, inventory management, pricing, financial reporting, tax filing, and operational process development.
Cross-functional leadership
Led cross-functional team responsible for delivering over 50% of business unit’s full-year operating income each 13 week holiday season, by carefully aligning operational capacity with seasonal demand spikes. Managed software development activities for internal and customer-facing tools, coordinated service and fulfillment ops, and guided a broad set of digital marketing initiatives. Led teams diverse teams of 200+ across various business functions.
Operational scaling
Provided executive and frontline leadership to national political operation, successfully delivering roughly 1 million customer orders during 90 day pre-election period, a roughly 20x increase in demand from prior sales period.
Digital product
Provided product leadership to develop digitally-supported, PCI-compliant, financial products for underserved communities and point-of-sale integrated mobile payment solutions for local and national full-service hospitality operators. Led team in delivery of new design system for Fortune 500 transportation and logistics company.
